Phyllis Drucker's on How to Implement Shared Services: Expanding ITSM Beyond IT
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Jon Leighton on How the Digital Employee Experience is Central to a People-First IT
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Paul Wilkinson Explains Why Digital Transformation Fails
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Aprill Allen: From ITSM Professional to Venture Capital COO
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Fostering Innovative Change Through Empathy with Lorn Campbell
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Maddie Blumenthal on the Subjectivity of Metrics to Measure Employee Experience
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Roy Atkinson Shares Everything About Personalized Customer Experience in Intersection with IT
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Mark Smalley Shares His Thoughts on High-Velocity IT for Experience Management
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Daniel Breston on Why Viewing Value Stream Mapping as a Leadership Tool
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Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams
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