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Phyllis Drucker's on How to Implement Shared Services: Expanding ITSM Beyond IT

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Jon Leighton on How the Digital Employee Experience is Central to a People-First IT

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Paul Wilkinson Explains Why Digital Transformation Fails

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Aprill Allen: From ITSM Professional to Venture Capital COO

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Fostering Innovative Change Through Empathy with Lorn Campbell

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Maddie Blumenthal on the Subjectivity of Metrics to Measure Employee Experience

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Roy Atkinson Shares Everything About Personalized Customer Experience in Intersection with IT

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Mark Smalley Shares His Thoughts on High-Velocity IT for Experience Management

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Daniel Breston on Why Viewing Value Stream Mapping as a Leadership Tool

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Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

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Brian Skramstad on Implementing Problem Management for Customer Satisfaction

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David Cannon on the Future of ITIL: Is the Framework Falling Behind?

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