When it comes to Service Management, ticket routing is a key step to ensure the request falls into the hands of the appropriate team to assess, prioritize, and solve it efficiently.
The break/fix support system has been around since the beginning of IT...
As organizations become aware of the importance of proactive IT support,...
Just as having help desk software is essential, so is measuring team...
Looking for help building your company's IT self-service portal? Then this...
It's pretty common for most organizations to haveIT support. But does it...
Any agent with some expertise knows that when things start to get busy, IT...
Employee experience strategy is designing and implementing an integrated...
A larger part of an agent’s job is ensuring things work as they should....
Self-service is nothing new. We've all become accustomed to being able to...
