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How to Manage Employee Returning Equipment During an Offboarding Process

If there's no proper offboarding process in place, organizations can easily lose track of the necessary steps to terminate a business relationship. This, of course, includes employees ...

Asset Location Tracking: Keeping a Detailed Record of your Asset’s Placement

Asset location tracking is an essential part of IT Asset Management since...

Building a Help Desk From Scratch: Everything you Need to Take Into Account Before Starting

Support teams are used to receive requests of all kinds. When building a...

Integrating Microsoft Teams with your Help Desk: How to Do It, and Why It’s a Good Idea

Same as with an email ticketing system, integrating Microsoft Teams with...

How to Improve your Agents' Performance with an Internal Knowledge Base

It’s common for IT support teams to have one subject matter expert, that...

5 Ways to Do Ticket Escalation and Improve your Help Desk Efficiency

Ticket escalation is essential to ticket management and the ticket process...

Asset Health Rules: The Evolution of IT Asset Monitoring Alerts

Even though IT asset monitoring alerts are a great tool to keep your...

Automated Asset Tracking: Why you Need it and How to Do it Right

If you are an ITAM manager or agent, you must know that keeping track of...

Minimizing Agent Churn Rates with InvGate Service Desk

Employees leaving their jobs is a common problem across industries, but...

Dashboards vs. Reports: How to Get the Most out of Your ITSM Reporting Tools

At this point, we all know that reporting is an essential part of an ITSM...
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