Recent Posts
Sabrina Pagnotta on December 19, 2019
We're closing a year of full growth at InvGate. During 2019, our solutions continued to strengthen with new features to make IT management easier. In addition, our teams continue to grow as we take on new challenges. We made "digital transformation" a reality for the companies that chose us, instead of something intangible that sounds good but cannot be applied. We helped them optimize and ...
Sabrina Pagnotta on November 27, 2019
Harmony Public Schools, a system of public charter schools in the United States, faced the challenge of routing requests by customer location, in order to provide quality support in its 58 schools ...
Sabrina Pagnotta on September 12, 2019
As you might know, we’ve recently launched a major release for InvGate Service Desk 6.0, featuring a whole new UI for improved organization and tracking of help desk activities. But the ball keeps ...
Sabrina Pagnotta on April 10, 2019
It seems nowadays everything revolves around improving customer experience, and that is good news! You might have started your own quest to deliver a better service, perhaps implementing a ticketing ...
Sabrina Pagnotta on March 5, 2019
We continue to expand the range of InvGate Service Desk features because we want to keep making your life at work easier. Today we’re pleased to tell you that as of version 5.7.14.0, we’ve made ...
Sabrina Pagnotta on December 12, 2018
We finish 2018 with excitement over all the new features we delivered. Thanks to the support of our growing customer base, we’ve had a highly successful year at InvGate HQ – we’ve launched a new ...
Sabrina Pagnotta on September 26, 2018
Having visibility into the work of the support team and how internal service orders are managed is one of the main purposes of a help desk. We all want to know who did what, at what time, and how ...
Sabrina Pagnotta on August 15, 2018
IT service management (ITSM) and IT Asset Management (ITAM) can definitely deliver greater business value if they are brought together. At InvGate, we realized the power of this alliance a while ...
Sabrina Pagnotta on July 18, 2018
Everybody knows it: solving a request isn’t always a matter of executing a single action. Sometimes it takes the joint efforts of different people simultaneously, and it can be difficult to have ...
Sabrina Pagnotta on May 9, 2018
If you use InvGate Service Desk, you might have come across a request that was reporting an incident, service request, or change request related to an asset. Say for example, “My desktop PC is not ...