InvGate - April 5, 2021 - 4 min read
Are you considering purchasing some new software for IT support, and would like to understand the key differences between a Help Desk and Service Desk? As with many things in the world of IT, there are no specific rules that vendors must follow ...
InvGate - March 23, 2012 - 2 min read
At some point in time, we’ve all no doubt heard our colleagues call it the “Helpless Desk” but why was, or sadly, “is” it perceived that way? A big reason is because most are used exclusively in a ...
InvGate - September 7, 2011 - 2 min read
Placing customers at the heart of any business is a governing formula for the ultimate success of enterprises spanning all industries. Given the rise of social media that is allowing people to talk ...
InvGate - August 12, 2011 - 2 min read
It is a widely accepted truth that when it comes to information technology, businesses should ensure uninterrupted operations - simply because IT is indispensable to organizations. IT issues need to ...
InvGate - August 12, 2011 - 2 min read
In the world of information technology, technical support is vital to customer satisfaction. Happy customers translate to repeat business and, ultimately, create a successful enterprise. To optimize ...
InvGate - July 6, 2011 - 2 min read
Rapidly changing the way people do business, information technology is constantly innovating. The wide-ranging scope of IT has evolved from simple file management to encompass the supply chain, ...