Help desk migration mistakes can be costly and disruptive. Organizations increasingly seek for more advanced help desk solutions as they grow in size or complexity, and the process of ...
If you're considering acquiring free help desk software, you've likely...
Want to know how to make your help desk agents work harder, better, and...
Name one person you know who has never contacted a company's support....
You only get one chance at a first impression. And in customer service,...
When it comes to Service Management, ticket routing is a key step to...
The Cost per Ticket metric (CPT) is the key to unlocking service desk...
We are continually working on our products to improve our customer’s...
A ticket has its own lifecycle, and understanding each stage is crucial to...
The break/fix support system has been around since the beginning of IT...
