It seems nowadays everything revolves around improving customer experience, and that is good news! You might have started your own quest to deliver a better service, perhaps implementing a ticketing system, a knowledge base for self-service, chatbots, customer satisfaction measurements, and all other sorts of solutions. But, have you also considered adding IT assets to the equation?

Topics: IT Asset Management, InvGate Products, ITAM, InvGate Service Desk, InvGate Assets

At InvGate, securing customer data is, and always has been, a top priority. We know the data you manage through our software is key to your business, and that is why we are committed to keeping it private and safe. To that end, we comply with industry best practices related to cloud security standards and certifications; and, as of May 25th 2018, we will also be complying with the General Data Protection Regulation (GDPR), which strengthens the rights that European individuals have over their personal data.

Topics: Product News, InvGate Products, data analytics, Privacy, GDPR

At InvGate our mission is simple: we value customer feedback over industry trends, and think the best business technology is intuitive and easy-to-use. When it comes to our partners we are selective and strategic, with the goal of matching clients with exceptional products and service, driving increased sales and profitability opportunities.  InvGate Service Desk combines power and deep ITIL-based (IT service management) ITSM functionality, with a simple and flexible user interface that keeps us consistently ranked at the top in customer satisfaction. 

Topics: business solutions, service desk, Help Desk Software, InvGate Products, partners

Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the notification of IT issues and requests, day-to-day management of IT support operations, and reporting. The legacy system caused problems for both IT and its customers; a fit-for-purpose ticketing system was needed. 

Topics: business solutions, Choosing Software, Cloud, customer satisfaction, customer service, IT management tools, Service Desk Software, service management, Help Desk Software, Service Desk, InvGate Products, workflows

If I told you that solving requests in your help desk could be as fun as playing a video game, what would you say? With Service Desk Gamification having fun at work is possible! Perhaps you’ve once felt that you’ve completed a really challenging task but no one noticed, or that your team should have been rewarded when they overcame tricky issues and achieved great results? Well, let me tell you: these thoughts disappear when Gamification is in place, because it taps into the human need and desire for personal recognition, status, and achievement – plus, it has the thrill of competition. 

Topics: business solutions, customer satisfaction, customer service, Gamification, IT management tools, service management, InvGate Products

It has been a HUGE last few months for the Service Desk team, with 4 major releases and the addition of more than 15 new feature improvements.  Our focus has been on management of shifts, holidays and absences, expanded automation, improved user management and enhanced accessibility from mobile devices. So what is included in these most recent releases?

Topics: InvGate Products

    The latest release of Service Desk is here, and it's raised the bar for Real Time Business Analytics.

Topics: InvGate Products

We are proud to announce the immediate availability of InvGate Service Desk v4.2.0, packed with exciting new features to continue improving on the product, and satisfy all your request tracking and support needs. Read on for details on what's coming up on the new release.

Topics: InvGate Products

Any Service Desk worth its salt needs a custom reporting tool, and InvGate Service Desk is no exception. Some ITSM tools take the Mechanical Turk approach to custom reports, and give you a virtually infinite list of simple, predefined reports:

Topics: InvGate Products