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InvGate Products: A 2019 Review

We're closing a year of full growth at InvGate. During 2019, our solutions continued to strengthen with new features to make IT management easier. In addition, our teams continue to grow as we take on new challenges.  We made "digital transformation" a reality for the companies that chose us, instead of something intangible that sounds good but cannot be applied. We helped them optimize and ...

5 Benefits of Integrating your Help Desk with an ITAM Solution

It seems nowadays everything revolves around improving customer experience, and that is good news! You might have started your own quest to deliver a better service, perhaps implementing a ticketing ...

How InvGate Complies with GDPR (and How We Help You Comply too!)

At InvGate, securing customer data is, and always has been, a top priority. We know the data you manage through our software is key to your business, and that is why we are committed to keeping it ...

InvGate Expands With Strategic Partnerships and Exceptional Products

At InvGate our mission is simple: we value customer feedback over industry trends, and think the best business technology is intuitive and easy-to-use. When it comes to our partners we are selective ...

Chesapeake Bay Academy is 'Head of the Class' with InvGate Service Desk

Chesapeake Bay Academy, a private nonprofit school for students with learning differences, needed to improve its IT support capabilities. The school was previously reliant on emails for the ...

Have Fun at Work with Gamification

If I told you that solving requests in your help desk could be as fun as playing a video game, what would you say? With Service Desk Gamification having fun at work is possible! Perhaps you’ve once ...

Service Desk Product News - November Edition

It has been a HUGE last few months for the Service Desk team, with 4 major releases and the addition of more than 15 new feature improvements.  Our focus has been on management of shifts, holidays ...

All New Service Desk Custom Dashboards

 The latest release of Service Desk is here, and it's raised the bar for Real Time Business Analytics.

Service Desk v4.2 is out!

We are proud to announce the immediate availability of InvGate Service Desk v4.2.0, packed with exciting new features to continue improving on the product, and satisfy all your request tracking and ...

Introducing InvGate Service Desk Business Analytics

Any Service Desk worth its salt needs a custom reporting tool, and InvGate Service Desk is no exception. Some ITSM tools take the Mechanical Turk approach to custom reports, and give you a virtually ...