Manuela Aggio - December 8, 2023 - 9 min read
The Knowledge Centered Service – also known as the Knowledge Centered Support or the KCS – is a methodology and set of practices designed to integrate knowledge creation and maintenance ...
Manuela Aggio - December 1, 2023 - 7 min read
It’s no news that Artificial Intelligence (AI) has transformed the ways in...
Manuela Aggio - November 24, 2023 - 6 min read
Business process design is the starting point of any solid business...
Manuela Aggio - November 17, 2023 - 6 min read
While theoretical knowledge provides an understanding of useful concepts...
Manuela Aggio - November 10, 2023 - 8 min read
The Knowledge Centered Support or KCS encourages a more collaborative...
Celeste Mottesi - November 7, 2023 - 13 min read
Ticket Volume started the year with great news! Every month, InvGate's IT...
Manuela Aggio - November 6, 2023 - 6 min read
Building community within teams has many perks. It enhances communication,...
Brenda Gratas - October 20, 2023 - 12 min read
As the complexity of the help desk staffing model continues to grow,...
Brenda Gratas - October 13, 2023 - 7 min read
Emotional intelligence in leadership goes beyond being "nice" or...
Brenda Gratas - October 6, 2023 - 5 min read
In the dynamic field of IT Service Management (ITSM), innovation takes...