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Kevtech's Advice on How to Start a Career in IT

So you’re looking to start a career in IT. Good for you! IT jobs have been a dream for young professionals in recent years thanks to the rapid changes in the technology landscape. High pay, ...

Katrina Macdermid on the Mindset Behind ITIL 4 Value Streams

ITIL 4 value streams have become a hot new topic for ITSM teams all over...

Greg Sanker on HR and IT Collaboration to Improve Employee Experience

HR and IT collaboration may just be the answer to all of your employee...

Jon Leighton on How the Digital Employee Experience is Central to a People-First IT

Digital Employee Experience (DEX) is grossly understated in...

The Top 10 Tech Books IT Leaders Are Reading Today

In a rapidly changing field like technology, it's essential for IT leaders...

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

It's no secret that IT teams are often considered the "anti-people"...

Brian Skramstad on Implementing Problem Management for Customer Satisfaction

When it comes to problem management, many businesses focus on automating...

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

ITIL is the world's most widely used IT Service Management (ITSM)...

Danny Kateli's Tricks for Employee Retention in the IT Industry

The IT industry is among the most competitive ones in the world. That is...

Melissa Teater on the Necessity to Create a Service Management Office

ITSM has evolved to meet current challenges by adopting concepts from...
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