It brings us great joy to announce that InvGate Service Desk has obtained PeopleCert’s ITIL 4 Certification, showcasing our ongoing dedication to upholding the highest industry standards and delivering a reliable solution for our users across the globe.
Following rigorous assessments, an accredited consultant from PeopleCert conferred the ITIL 4 certification upon InvGate Service Desk 7 (the latest version of the Service Management tool), acknowledging its alignment with the following practices:
- Incident Management
- Service Request Management
- Problem Management
- Change Enablement
- Knowledge Management
ITIL is a set of guidelines for high quality IT enabled services. Since its creation, the framework has been adopted by organizations all over the world and has evolved with input from the industry’s best practices. In this sense, ITIL 4 stands as the evolution of the widely adopted and recognized ITSM good practice framework.
The latest version of ITIL focuses particularly on digital transformation and user experience, as well as Value Management and principle-based guidance.
Obtaining this accreditation exemplifies our efforts to address growing customer and user expectations, streamlining performance for enhanced organizational efficiency, and aligning ITSM with business goals.
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"The PeopleCert certification is an incredible endorsement of our Service Desk's maturity. As a company, our purpose is to simplify our users' processes, and this achievement guarantees they can align their operations to the ITIL standard, ensuring best practice compliance." Ariel Gesto |
You can further explore the certification process here.
And, if you're interested in experiencing InvGate Service Desk firsthand, you have two options: either request a 30 day free trial or arrange a call with our team, who will guide you through the tool’s certified practices.
