If you're already versed in the changes to the traditional IT Service Management (ITSM) best practices that came with ITIL 4, you'll know that Change management is now called change ...
It's no secret that IT teams are often considered the "anti-people"...
You might want to switch service desk providers due to dissatisfaction...
Design thinking has been making waves lately in IT management. Companies...
Incident management is the process followed by the area of IT service...
“To err is human.” The possibility of human error is everywhere. However...
Change management is an essential part of IT service management (ITSM),...
What makes for a good leader? In the world of IT, there are several...
For many managers, there are two questions on permanent loop within their...
In an industry already loaded with jargon, it's easy to feel overwhelmed....
