At InvGate, our focus has always been to deliver solutions that meet and exceed the ever-evolving needs of organizations. That's why, today, we are excited to announce not just a renaming of our products, but a relaunching of our solutions.
InvGate Service Management (formerly known as InvGate Service Desk) and InvGate Asset Management (previously known as InvGate Insight) represent a new era in how you manage IT and beyond.
This decision reflects the evolution the product has gone through over the past decade and the backbone of our roadmap going forward.
InvGate Service Management began as a focused IT service desk tool, but it has evolved into a comprehensive Enterprise Service Management (ESM) platform. This launch better reflects our platform’s reach and versatility to be an integral solution for multiple business areas, a dynamic tool ready to encourage digital transformation.
In this sense, more than 50% of our current implementations have ESM components – meaning that our clients use the platform to manage services far beyond IT, including critical functions like HR, Maintenance, Operations, Finance, and even Logistics.
As for IT Asset Management (ITAM), the complexity of the IT environment has reached unprecedented levels. What is more, thanks to our solution’s no-code flexibility, we’re seeing a fast growing number of customers using it for non-IT devices.
The shift to InvGate Asset Management more accurately reflects the comprehensive capabilities that our customers rely on to manage the entire lifecycle of their assets beyond just IT devices. At the end of the day, what we pursue then and now is a desire to expand the assets’ universe organizations can track in a simple way.
What’s new? The next generation of Service & Asset Management
This milestone in InvGate’s solutions renews its compromise with a series of principles. Let’s break them down.
InvGate Service Management
- Beyond IT: Enterprise Service Management ready
Our clients have expanded their services beyond IT. In fact, over half of InvGate’s clients now use our solutions to deliver HR services, manage operations, maintenance, logistics, and more. InvGate Service Management reflects this evolution, empowering all business departments (HR, Facilities, and more) with seamless workflows, unlocking the power of enterprise-wide Service Management. - AI-powered efficiency
With built-in AI, you can automate repetitive tasks, streamline decision-making, and respond faster than ever to issues. This shift isn’t just about managing requests – it’s about intelligently predicting and solving them. - Workflows & automation: Faster, smarter
Our unique workflow builder architecture allows you to reutilize components, streamlining integrations with tools across different teams, from Microsoft Teams to HR’s Active Directory systems. This means faster, smarter, and more cohesive workflows across the board. - Global flexibility & integration
The flexibility and robustness of our configuration enable clients across various industries — from Toyota to Ternium (manufacturing) and Collins Aerospace (aerospace/defense) — to deliver the best services to their employees.
Introducing: InvGate Service Management And InvGate Asset Management
InvGate Asset Management
- Unified Asset Inventory and Lifecycle Management
InvGate Asset Management now offers deeper visibility into your organization’s hardware, software, and cloud resources, empowering you to manage all assets through a single, clean interface. - Smart AI-Search & future-proofing capabilities
This relaunch also comes with our reaffirming commitment to user-centric innovation, including staying ahead with capabilities like Smart AI-Search, and upcoming enhancements such as AI-driven Compliance Management and more intelligent asset tracking. - Expanded asset coverage
You will also be able to manage a wider range of assets, from traditional IT to non-IT and cloud environments, adapting to the complexity of modern organizations. - Smarter relationship mapping
InvGate Asset Management offers an improved way to visualize and understand how assets interact within your IT infrastructure and business applications, providing a clear path for informed decision-making. - Enhanced compliance and automation
In addition, users can now automate compliance checks and asset monitoring to keep the IT infrastructure secure, reducing risks and streamlining Asset Management processes.
This isn't just a rebrand — it’s a reinvention of how businesses manage their services and assets. Our vision is to help you get more from your technology investments by simplifying complexity, automating processes, and scaling Service Management across every department.
