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Jorge Farah

Head of Content at InvGate

InvGate at HDI Conference SupportWorld Live 2022

InvGate will be attending the HDI conference SupportWorld Live 22, an event that aims to reunite the global technical support and IT service management industry. This epic event will take place from May 15 to May 20th 2022 at the MGM Grand in Las ...

Choosing a Fleetsmith MDM alternative before its discontinuation

There's no doubt that Fleetsmith's recent announcement of their upcoming discontinuation has left many users scrambling to find a new mobile device manager or MDM solution. While the decision is ...

Service Portals Prove to be More Efficient for IT Support Services

For as much as everyone in IT knew about the importance of experience in previous years, 2021 really felt like the year where the true importance of it finally rose to the awareness of people working ...

How to use ITAM to support your IT support game

Historically IT asset management (ITAM) is the practice that was forgotten about by IT service management (ITSM) practitioners because it wasn’t considered a “core” ITIL process. This changed with ...

Avoid the "Knowledge Hero": Tips for Better Knowledge Sharing

We all know the story. The "knowledge hero," the one Subject Matter Expert on the team, whose expertise everyone relies on. This sounds good in theory but of course reliance on one single point of ...

Using ESM to Deliver the Benefits of ITSM Across the Business

IT service management (ITSM) has been a game changer for IT and service desks across the world. Done well, ITSM can improve IT service delivery, make working practices more efficient and increase ...

What is a Zero-Day Exploit?

A zero-day exploit is a computer security vulnerability that has not been publicly disclosed. These vulnerabilities are typically exploited by hackers before the vendor has had a chance to fix them. ...

What are red team scenarios? Methodology and examples.

Red team scenarios are a methodology that organizations use to test their security posture and defenses. By simulating an attack, red team scenarios can help identify vulnerabilities and improve the ...

Creating the Business Case for ITSM Tool Consolidation

If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and ...

The Common Issues With Operating Multiple Service Desk Tools

Does your organization operate multiple IT service desk tools? Perhaps as a result of merger and acquisition activity. Perhaps because different IT teams have made their own decisions about what best ...

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