IT4IT was created as a framework for IT service management, and has established itself as an alternative — or perhaps complementary? — standard to the widely acclaimed ITIL. But since it's ...
Enterprise service management (ESM) is the extension of IT service...
Working for the service desk, it's not all about the hard knowledge....
Software Asset Management (SAM) is a topic that is seldom discussed in...
Is the value of IT limited to service management? As the world turns and...
There are various options when it comes to understanding the available IT...
In what almost seems like a bygone era, Service Level Agreements (SLAs)...
How long has the IT industry espoused IT self-service capabilities’ IT...
Objectives and Key Results or OKRs are a popular goal management framework...
What makes for a good leader? In the world of IT, there are several...
