
Jorge Farah
Head of Content at InvGate
Jorge Farah - July 13, 2022 - 4 min read
IT4IT was created as a framework for IT service management, and has established itself as an alternative — or perhaps complementary? — standard to the widely acclaimed ITIL. But since it's ...
Jorge Farah - July 1, 2022 - 15 min read
Enterprise service management (ESM) is the extension of IT service...
Jorge Farah - June 27, 2022 - 4 min read
Working for the service desk, it's not all about the hard knowledge....
Jorge Farah - June 10, 2022 - 4 min read
Software Asset Management (SAM) is a topic that is seldom discussed in...
Jorge Farah - May 25, 2022 - 2 min read
Is the value of IT limited to service management? As the world turns and...
Jorge Farah - May 24, 2022 - 5 min read
There are various options when it comes to understanding the available IT...
Jorge Farah - May 19, 2022 - 2 min read
In what almost seems like a bygone era, Service Level Agreements (SLAs)...
Jorge Farah - May 17, 2022 - 6 min read
How long has the IT industry espoused IT self-service capabilities’ IT...
Jorge Farah - May 11, 2022 - 5 min read
Objectives and Key Results or OKRs are a popular goal management framework...
Jorge Farah - May 10, 2022 - 3 min read
What makes for a good leader? In the world of IT, there are several...