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Jorge Farah

Jorge Farah is a skilled IT content creator and educator at InvGate, a leading provider of IT service management solutions. With a strong background in technology and a passion for education, Jorge is dedicated to creating high-quality content that helps IT professionals stay up-to-date with the latest trends and best practices in the industry. Jorge's expertise covers a wide range of topics, including IT service management, cybersecurity, cloud computing, and more. He is known for his ability to explain complex concepts in a clear and concise manner, making his content accessible and valuable to a wide range of audiences. In addition to creating content, Jorge is also an experienced educator, having developed and delivered training programs for both technical and non-technical audiences. His dedication to education and his passion for technology make him a valuable asset to the InvGate team.

Lars Rossen on What to Expect From IT4IT 3.0

IT4IT was created as a framework for IT service management, and has established itself as an alternative — or perhaps complementary? — standard to the widely acclaimed ITIL. But since it's ...

Megan Engels' 4 Top Service Desk Managers Soft Skills

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Aaron Davenport on How to Create a Long-term Software Asset Management Strategy

Software Asset Management (SAM) is a topic that is seldom discussed in...

Suresh GP on Expanding the Value of IT Beyond Service Management

Is the value of IT limited to service management? As the world turns and...

The Gartner ITOM Software Magic Quadrants and What They Mean

There are various options when it comes to understanding the available IT...

Rae Ann Bruno on Introducing User Experience Into Service

In what almost seems like a bygone era, Service Level Agreements (SLAs)...

The Common IT Self-Service Pain Points and What to Do About Them

How long has the IT industry espoused IT self-service capabilities’ IT...

What are OKRs? A Guide to Objectives & Key Results

Objectives and Key Results or OKRs are a popular goal management framework...

NJ Robinson on How to Manage the Three Types of Employees

What makes for a good leader? In the world of IT, there are several...

How to Choose the Best ITSM Vendor

IT service management (ITSM) is big business. There are so many tools,...
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