It seems like everywhere you look these days you find a thinkpiece to grimly warn us of the dangers of artificial intelligence. But if you talk to anybody with an interest in the way ...
IT4IT was created as a framework for IT service management, and has...
Working for the service desk, it's not all about the hard knowledge....
Software Asset Management (SAM) is a topic that is seldom discussed in...
Is the value of IT limited to service management? As the world turns and...
In what almost seems like a bygone era, Service Level Agreements (SLAs)...
How long has the IT industry espoused IT self-service capabilities’ IT...
Objectives and Key Results or OKRs are a popular goal management framework...
What makes for a good leader? In the world of IT, there are several...
For many managers, there are two questions on permanent loop within their...