InvGate
InvGate Service Management Named a 2026 Data Quadrant Champion in Midmarket ITSM by SoftwareReviews
InvGate Service Management has earned the top right corner in the latest SoftwareReviews' IT Service Management Midmarket Tools report. With a composite score of 9.1, InvGate has been named a 2026 Data Quadrant ITSM Champion due to exceptional user satisfaction, innovation, and service experience.
This recognition is based entirely on real user feedback. Rankings are determined by authentic end-user reviews evaluating product capabilities, vendor performance, and overall customer experience.
InvGate's performance in the Midmarket ITSM report
InvGate Service Management achieved a 9.1 composite score, but more importantly, it delivered exceptional customer experience metrics:
- 96% Likelihood to recommend
- 100% Plan to renew
- 83% Satisfaction of cost relative to value
- +97 Net Emotional Footprint
The Net Emotional Footprint measures how users feel about their relationship with the vendor — including trust, fairness, and partnership. A +97 score signals extremely strong customer sentiment.
InvGate also earned above-average marks across core ITSM capabilities:
- End-user self-service – 89%
- Service Catalog – 89%
- Integrated Knowledge Management – 87%
- Multi-device capability – 86%
- Multi-site functionality – 85%
On the vendor performance side, customers highlighted:
- Ease of IT administration – 92%
- Ease of implementation – 90%
- Vendor support – 89%
- Usability and intuitiveness – 87%
- Product strategy & rate of improvement – 85%
These results reflect consistent strength across product experience, implementation speed, usability, and long-term value.
Why this matters to IT teams
Midmarket IT teams operate under pressure: limited resources, growing service demands, and increasing expectations from the business.
Recognition in this report signals that InvGate Service Management delivers where it matters most:
- Fast time to value through ease of implementation.
- Lower operational overhead with intuitive administration.
- Stronger user adoption driven by self-service and usability.
- Vendor partnership you can rely on, reflected in high renewal intent.
The +97 Net Emotional Footprint is particularly telling. ITSM tools are often associated with complexity and “tool fatigue.” A score this high indicates that teams aren’t just using the platform — they feel positively about working with it.
For organizations looking to modernize IT without adding friction, this validation reduces risk and reinforces confidence in the platform.
The SoftwareReviews' Midmarket ITSM report
The SoftwareReviews Data Quadrant evaluates ITSM software based entirely on feedback from verified users.
Products are scored across two dimensions:
- Product features and capabilities.
- Vendor relationship and customer experience.
These dimensions combine into a composite score that determines placement within the quadrant. Champions represent top-performing solutions with strong customer satisfaction and product execution.
The Midmarket ITSM category focuses specifically on tools designed to help organizations align IT services with business objectives, improve operational efficiency, reduce costs, and enable continual service improvement — without the complexity typically associated with large enterprise platforms.
If you are curious to see how InvGate Service Management can help your organization improve IT services and operations, you can talk to our Sales team or request a 30-day free trial and explore it on your own.
