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7 Steps For a Solid Knowledge Management Process [+Workflow Template]

Navigating the complexities of IT Service Management (ITSM) can often feel like trying to solve a massive jigsaw puzzle without seeing the picture on the box. Each piece represents crucial ...

10 Help Desk Workflow Examples to Implement Right Away

Navigating the complexities of IT Service Management (ITSM) can be...

Change Request: Definition, Form, And Free Workflow Template

Change is an inherent part of technology and Service Management —...

How to Build a Flawless Onboarding Workflow [+Free Template]

Employee onboarding can be a logistical nightmare if the process isn’t...

New InvGate Service Desk’s No-Code Workflow Builder

Workflows are a powerful tool for businesses of all sizes – if they are...

What is Workflow Management? Benefits, Templates, And Automation

Building a robust workflow takes time and requires mapping out all the...

The Most Important Features to Look For in Workflow Tools

In the never-ending quest to improve everything about service delivery,...

The Asset Management SOP Playbook [+Free Template]

IT Asset Management (ITAM) is the process that manages, controls, and...

How to Build a Change Management Workflow

Change Management is a critical practice for organizations to effectively...

Workflow Automation Guide: Definition, Benefits, And Software

At the basis of workflow automation lies a simple premise: employees don’t...
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