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9 Ideas to Use ChatGPT for IT Support

ChatGPT is the newest social media sensation. According to Open AI’s President Greg Brockman, more than a million people signed up to try the chatbot in just five days of its launch. From ...

Introducing InvGate Service Desk’s Virtual Agent For Microsoft Teams

Our integration with Microsoft Teams has reached a whole new level of...

IT Help Desk Salaries: A State-by-State Guide For Support Specialists

Salary ranges are a deciding factor in seeking a job in any industry – and...

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication,...

Mastering the Help Desk Staffing Model: Practical Strategies for Success

As the complexity of the help desk staffing model continues to grow,...

Abby Sininger on How to Become a Help Desk Technician

Have you ever wondered how to become a Help Desk Technician? Success in...

The 4 Main Help Desk Roles And Responsibilities

Establishing clear help desk roles and responsibilities is crucial to IT...

Customer Service Week: 5 Ideas to Celebrate And Reward Service Desk Agents

When the calendar flips to October, it reveals a special occasion that...

Lisa Schwartz on How to Train Help Desk Staff and What’s Next in ITSM

Knowing how to train help desk staff effectively can make all the...

Knowledge vs. Skills: Unraveling the Key to IT Success with Matthew Burrows

In the world of IT, knowledge and skills are two essential components that...
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