The latest ITIL 4 IT service management (ITSM) body of knowledge brought about many changes to the ITIL v3/2011 best practices. These “structural” and approach-based changes have been documented in many, many blogs such as “New ITIL 4 Features and What They Mean for Your Organization.” But there has been less written about the new and changed processes/practices – with there now 34 ITIL 4 ...