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Product Service Management: Definition & Types

Picture this: you’re unboxing a brand-new gadget, and it feels like it was crafted just for you. The design is sleek, the features are intuitive, and the customer support is just a click ...

Back Office: Definition, Functions and 10 Example Jobs (With Salaries)

While the front office often steals the spotlight with its client-facing...

ITIL Certification in 2024: Why, Which One, How and Its Costs

Ready to take your IT career to the next level? If you're looking to...

The 5 Phases of Project Management

In IT, Project Management refers specifically to the planning, scheduling,...

Outsource IT: Should you do it? Pros, Cons, and Things to Consider

We are approaching the end of Q4 and it is time to defend the IT budget...

How to Build a Multidisciplinary ITSM Project

The process of building and maintaining an IT Service Management (ITSM)...

Business Model Canvas Explained: Definition, Pros, Cons, and Building Blocks

So, here's the thing. We all know that we need structure to work...

Project Management for Non-Project Managers: Tips, Tricks, and Tools

If you're currently in any management position rather than project manager...

How to be an Effective IT Leader? 3 Principles to Nail it

Being a good IT leader may not be something you’re born with but it is...

The Top 10 Tech Books IT Leaders Are Reading Today

In a rapidly changing field like technology, it's essential for IT leaders...
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