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Artificial Intelligence Tickets: 7 Game-Changing Strategies

And just like that, the future has arrived: artificial intelligence tickets are here. Undoubtedly, AI has transformed —as well as many areas of our lives— the landscape of Ticket ...

8 Steps to Build a Solid Problem Management Process

When multiple incidents stem from the same issue, it's a clear signal that...

What's New With InvGate: March Updates

March brings some relevant news for our solutions. InvGate Service Desk...

InvGate Service Desk Obtains PeopleCert's ITIL 4 Certification

It brings us great joy to announce that InvGate Service Desk has obtained...

AI And Knowledge Management: Turn Ticket Resolutions Into Articles

An updated knowledge base is an essential part of an organization's...

Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI

Some help desk tickets are solved in just one exchange. Others might need...

Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses

The speed and quality of interactions is a determining factor in customer...

What's New With InvGate: February Updates

We kick off 2024 with some exciting updates! February brings several news...

How to Build a Maintenance Ticketing System: Step-by-Step Guide

Building a Maintenance ticketing system is a strategic move for any...

Launching The New InvGate Service Desk Mobile App

Mobile apps have become indispensable for almost any job. One way or...
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