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Automatic Ticket Assignment: 3 Examples to Streamline your Service Desk

Automatic ticket assignment is one of the simplest yet crucial features of help desk software. It allows the workflow to keep moving, and at the same time assures an equal distribution of ...

How to Manage Change and Safeguard Against Human Error

“To err is human.” The possibility of human error is everywhere. However...

How to Migrate to InvGate Service Desk in One Day

Getting started with a new ITSM tool can be intimidating - but migrating...

InvGate Products: A 2019 Review

We're closing a year of full growth at InvGate. During 2019, our solutions...

3 InvGate Service Desk Features you were Probably Waiting for

As you might know, we’ve recently launched a major release for InvGate...

10 Tips for Selecting an ITSM Tool

Selecting a new IT service management (ITSM) tool is a major project (and...

InvGate Service Desk 6.0: new UI, new way to work

We’re very happy to introduce InvGate Service Desk 6.0, a version that...

5 Benefits of Integrating your Help Desk with an ITAM Solution

It seems nowadays everything revolves around improving customer...

New: InvGate Service Desk Zapier Integration

We continue to expand the range of InvGate Service Desk features because...
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