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Jon Leighton on How the Digital Employee Experience is Central to a People-First IT

Digital Employee Experience (DEX) is grossly understated in today’s corporate landscape, despite the growing interest in digital transformation in companies everywhere. Technology has long ...

Fostering Innovative Change Through Empathy with Lorn Campbell

Innovation consultants work with senior stakeholders and leadership to...

Maddie Blumenthal on the Subjectivity of Metrics to Measure Employee Experience

Metrics can be subjective when measuring employee experience (EX), so you...

Mark Smalley Shares His Thoughts on High-Velocity IT for Experience Management

The High-velocity IT approach includes both speed and direction. For the...

How to Leverage Software to Improve Customer Service Efficiency

As the software industry progressed, so has the customer service sector....

People-First Culture is Here: Enterprises Looking to Build Out Experience Management Programs

In today's IT industry, customer experience is often lauded as essential...

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

It's no secret that IT teams are often considered the "anti-people"...

Brian Skramstad on Implementing Problem Management for Customer Satisfaction

When it comes to problem management, many businesses focus on automating...

What is Enterprise Design Thinking?

Since IBM introduced its concept in the IT business landscape, enterprise...

Danny Kateli's Tricks for Employee Retention in the IT Industry

The IT industry is among the most competitive ones in the world. That is...
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