Pablo Sencio - October 16, 2023 - 2 min read
In IT infrastructure world, understanding how to manage and optimize cloud costs is pivotal. This article delves into the nuances of Cloud Cost Management, shedding light on its importance ...
Sophie Danby - October 16, 2023 - 18 min read
IT Operations Management or ITOM is the practice that helps you manage IT...
Pablo Sencio - October 16, 2023 - 2 min read
Brenda Gratas - October 13, 2023 - 7 min read
Emotional intelligence in leadership goes beyond being "nice" or...
Celeste Mottesi - October 11, 2023 - 8 min read
Setting help desk priority levels ensures every ticket is categorized and...
Ezequiel Mancilla - October 11, 2023 - 9 min read
You've heard it before: knowledge is power. For organizations, the...
Pablo Sencio - October 9, 2023 - 2 min read
In the ever-evolving landscape of IT, incident reports stand as crucial...
Pablo Sencio - October 9, 2023 - 3 min read
In cybersecurity, a Single Point of Failure (SPOF) refers to a component...
Pablo Sencio - October 9, 2023 - 3 min read
Security Operations, commonly referred to as SecOps, is a holistic...
Pablo Sencio - October 9, 2023 - 2 min read
The Deming Cycle, also known as PDCA (Plan, Do, Check, Act), is a...