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Ezequiel Mancilla

Ezequiel is a Buenos Aires-based translator, musician, and teacher of English. Ever since he could read and write, he's been scribbling away in both virtual and physical notepads. When he's not busy giving classes or doing freelance translations, Ezequiel enjoys pursuing artistic endeavors such as music production and creative writing.

All About the Cost Performance Index: What it Is, How to Calculate It

In simple words, the Cost Performance Index (CPI) is an indicator of how a project is doing in terms of financial performance and efficiency through its lifetime. Though there are many ...

Asset Management vs. Configuration Management, Simplified

Two of the most important ITSM practices in today’s IT managerial...

What are CIS controls? Everything you need to improve your cybersecurity

CIS controls — or, in the long version, Critical Security Controls (CSC)...

How to Ensure Your Project Planning is Successful

Being at the helm of a project is both exciting and scary! If you jump...

IT Asset Naming Conventions: Why You Need a Name for Everything

One of the most important aspects of a good experience in the field of IT...

Knowledge Base Definition: Tips, Tricks, & Best Practices

You've heard it before: knowledge is power. For organizations, the...

CRM vs ITSM: What are the Differences & Similarities?

In the world of IT, it’s common to see the terms CRM and ITSM being thrown...

What is Syslog? An Introduction to the System Logging Protocol

You may have seen the term "Syslog" bandied about, and it may register to...

5 Steps to Ensure Your ITSM Practice is Up to ITIL Standards

Ever since it was first introduced, ITIL has become one of the leading...

5 Must-Haves For Your Service Desk Implementation Project Plan

Change can be scary. There's no denying that. And when a company’s entire...
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