
Emiliano Pardo Saguier
A translator by trade and a techie by heart, Emiliano has been writing for as long as he can remember. While based primarily in Buenos Aires, his restless heart and unquenchable wanderlust always get him across borders and into some island paradise or other. When not writing, he’s most likely dividing his time between being a social butterfly, pursuing musical passion projects, or cultivating spiritual pursuits.
Emiliano Pardo Saguier - April 12, 2022 - 9 min read
Management is also often about accountability. Well, let’s scratch that, it’s always about accountability. And when it comes to IT Service Management (ITSM), that accountability goes double, because we’re dealing with processes that cover your ...
Emiliano Pardo Saguier - April 6, 2022 - 6 min read
It couldn’t be avoided, could it? Lists are the irresistible drug of every blog out there. But, regardless of our predilection for enumeration, catalogs, and listicles, there’s something we like even ...
Emiliano Pardo Saguier - March 22, 2022 - 10 min read
In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as run-of-the-mill ...
Emiliano Pardo Saguier - March 16, 2022 - 8 min read
With so much information that’s repurposed, repackaged, and frankly, not worth even a passing glance, it makes sense to be a bit cynical when it comes to blog content. When everybody seems to be ...
Emiliano Pardo Saguier - March 15, 2022 - 9 min read
There are many aspects to keeping your IT house in order. And IT asset inventory management is just one of the many heads of this ever-shifting hydra. It’s also one of those practices that managers ...
Emiliano Pardo Saguier - March 11, 2022 - 7 min read
There's a lot that goes into creating an IT service catalog. And as much planning and research as you can do, you can still end up making some beginner service catalog mistakes. But one of the worst ...
Emiliano Pardo Saguier - March 3, 2022 - 7 min read
IT help desk agent productivity is a much-discussed subject, but one that few seem to actually get a handle on. But what are the basics when it comes to increasing the productivity of your service ...
Emiliano Pardo Saguier - February 23, 2022 - 6 min read
Knowledge is power, and having a complete panorama of all of the hardware and software operating within your networks is part of fundamental IT Asset Management best practices; a cornerstone of ...
Emiliano Pardo Saguier - February 22, 2022 - 6 min read
Internet Explorer (IE) was once the most used web browser out there. You'd have to go back to what was practically the internet Paleolithic for that, but the truth still stands. Now, with this once ...
Emiliano Pardo Saguier - February 4, 2022 - 6 min read
Workflow automation is an absolute boon for increasing ROI, maximizing your investment, and making efficiency go through the roof. Moreover, it’s a great way to improve the employee experience. ...