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Emiliano Pardo Saguier

A translator by trade and a techie by heart, Emiliano has been writing for as long as he can remember. While based primarily in Buenos Aires, his restless heart and unquenchable wanderlust always get him across borders and into some island paradise or other. When not writing, he’s most likely dividing his time between being a social butterfly, pursuing musical passion projects, or cultivating spiritual pursuits.
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How to Build a RACI Matrix for ITIL

Management is also often about accountability. Well, let’s scratch that, it’s always about accountability. And when it comes to IT Service Management (ITSM), that accountability goes double, because we’re dealing with processes that cover your ...

Best IT Asset Management and Inventory Tools

It couldn’t be avoided, could it? Lists are the irresistible drug of every blog out there. But, regardless of our predilection for enumeration, catalogs, and listicles, there’s something we like even ...

What to Look For in Configuration and Change Management Tools?

In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as run-of-the-mill ...

The Best ITSM Blogs You Should Be Following

With so much information that’s repurposed, repackaged, and frankly, not worth even a passing glance, it makes sense to be a bit cynical when it comes to blog content. When everybody seems to be ...

Asset Inventory Management Tips & Best Practices

There are many aspects to keeping your IT house in order. And IT asset inventory management is just one of the many heads of this ever-shifting hydra. It’s also one of those practices that managers ...

The Most Common Service Catalog Mistakes (And How to Fix 'Em)

There's a lot that goes into creating an IT service catalog. And as much planning and research as you can do, you can still end up making some beginner service catalog mistakes. But one of the worst ...

How to Boost Help Desk Agent Productivity (By Avoiding Burnout)

IT help desk agent productivity is a much-discussed subject, but one that few seem to actually get a handle on. But what are the basics when it comes to increasing the productivity of your service ...

Unauthorized Asset Detection, and the True Cost of Rogue Assets

Knowledge is power, and having a complete panorama of all of the hardware and software operating within your networks is part of fundamental IT Asset Management best practices; a cornerstone of ...

IE End of Life: It Had to Happen Sometime

Internet Explorer (IE) was once the most used web browser out there. You'd have to go back to what was practically the internet Paleolithic for that, but the truth still stands. Now, with this once ...

Where to Get Started With Workflow Automation

Workflow automation is an absolute boon for increasing ROI, maximizing your investment, and making efficiency go through the roof. Moreover, it’s a great way to improve the employee experience.  ...

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