Kanban has become a very popular work – or workflow – management tool, especially in the Lean, Agile, and DevOps worlds. It has also found its way into IT service management (ITSM) as a way of providing focus and insight into work jobs/tasks and flows. For example, in managing ticket queues, planned and unplanned tasks, or projects and improvement activities. As well as offering a visual overview of all of the work to hand, it also provides insight into the status of work items and offers motivation to people who can hopefully see their work progressing from left to right – from “to do” (or “to-be-started”) to “complete.” Plus, it allows management to better understand the relative workload levels, blockages, and the performance of both individuals and teams.

DevOps seems to be taking over the world of IT. But where should your organization start with DevOps? Or, if already dipping its toe into the DevOps waters, what should it do next to increase the chances of delivering against corporate expectations? This blog offers up 10 tips to help you ensure that your organization is considering, and addressing, the things that really matter.