What’s New with InvGate: January Updates

Melisa Wrobel January 3, 2023
- 2 min read

2023 brings lots of exciting new features to InvGate Service Desk and InvGate Insight. We’re starting this year with some great product improvements that will make your experience using them even better. 

This month, we’re bringing you:

  • A new field email templates
  • Contracts updates
  • More QR code labels
  • New operating systems to install the Agent
  • And more!

Let’s see what this is all about.



sd-icon InvGate Service Desk

New field in email templates

As we keep offering customization for your templates, we added a new variable for email templates. If you go to Settings >> Emails >> Email templates, now you’ll find the “Ticket location” variable, related to the location of the request.



insight-icon InvGate Insight

See the Contracts related to each asset

From now on, when you go to each asset’s profile – whether it is a user, hardware, or software – you’ll see a tab named “Contracts” that contains all the license agreements related to that asset. 

What's new with InvGate Insight: see the contracts related to each user.


More labels to choose to be displayed along the QR code

A few months ago, we developed the possibility of creating and printing QR codes related to each asset directly from InvGate Insight. With this new update, you can choose to add the asset’s ID or inventory ID to the label so you can see it after you stick it to the device.


Use InvGate’s Agent on Oracle Linux Server 6 and 7

As a part of the Agent’s last update, we included more operative systems to use it. Moving on, it can report data from devices that run on Oracle Linux Server 6 or Oracle Linux Server 7.

Don't forget that our Support Team is ready to tell you more about these updates if you need it!

Read other articles like this : InvGate Service Desk, InvGate Insight, Product news & updates

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