InvGate Blog

3 InvGate Service Desk features you were probably waiting for

Posted by Sabrina Pagnotta on September 12, 2019 at 11:49 AM

As you might know, we’ve recently launched a major release for InvGate Service Desk 6.0, featuring a whole new UI for improved organization and tracking of help desk activities. But the ball keeps rolling and we continue to develop new improvements.

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Topics: help desk, Service Desk Software, service desk software features, Help Desk, InvGate Service Desk, Service Catalog

ITSM 101: 3 Big Benefits of a Quality Service Catalog

Posted by InvGate on July 31, 2019 at 10:44 AM

A service catalog is a great asset for any IT organization that offers multiple products and services to its end users. It acts as a one-stop-shop – where users can see the services on offer to them and discover any information they might need in relation to those services. For instance, a full description of what the service offers, how to request access, and delivery timelines.