InvGate Blog

How to Know If Your Service Catalog Has Purpose (and What to Do Next)

Posted by InvGate on February 6, 2020 at 9:55 AM

For us, the service catalog is something that places the IT department at the center of the business. Done well, it can promote IT, and its services, and help the business work more efficiently. All too often though, service catalogs don’t get the recognition that they deserve and are consequently left to live alone and unloved, potentially as simply a spreadsheet of available services.

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Topics: Service Catalog

3 InvGate Service Desk features you were probably waiting for

Posted by Sabrina Pagnotta on September 12, 2019 at 11:49 AM

As you might know, we’ve recently launched a major release for InvGate Service Desk 6.0, featuring a whole new UI for improved organization and tracking of help desk activities. But the ball keeps rolling and we continue to develop new improvements.

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Topics: help desk, Service Desk Software, service desk software features, Help Desk, InvGate Service Desk, Service Catalog

ITSM 101: 3 Big Benefits of a Quality Service Catalog

Posted by InvGate on July 31, 2019 at 10:44 AM

A service catalog is a great asset for any IT organization that offers multiple products and services to its end users. It acts as a one-stop-shop – where users can see the services on offer to them and discover any information they might need in relation to those services. For instance, a full description of what the service offers, how to request access, and delivery timelines.