The Essential Guide to Creating an IT Service Catalog

The state of work is constantly changing, responding to rapidly evolving circumstances and, in turn, shaping the way we understand the role of technology within our day-to-day lives. As we rush to keep up with the pace of digital transformation, organizations have found themselves relying more and more on IT as an important tool, with end users depending on IT departments for services that are ...

How to Know If Your Service Catalog Has Purpose (and What to Do Next)

For us, the service catalog is something that places the IT department at the center of the business. Done well, it can promote IT, and its services, and help the business work more efficiently. All ...

3 InvGate Service Desk Features you were Probably Waiting for

As you might know, we’ve recently launched a major release for InvGate Service Desk 6.0, featuring a whole new UI for improved organization and tracking of help desk activities. But the ball keeps ...

ITSM 101: 3 Big Benefits of a Quality Service Catalog

A service catalog is a great asset for any IT organization that offers multiple products and services to its end users. It acts as a one-stop-shop – where users can see the services on offer to them ...