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Why The Pentagon Has The Worst IT Help Desk in The US Government – And How to Avoid it

No one wants to have the worst IT help desk, but someone has to. And the title was recently earned by the Pentagon. According to a survey, the Department of Defense (DoD) was the last in ...

Automatic Ticket Assignment: 3 Examples to Streamline your Service Desk

Automatic ticket assignment is one of the simplest yet crucial features of...

Mental Health and the Service Desk: How Leaders Can Safeguard Their Teams

The COVID-19 crisis has changed the way we live and work forever. It’s...

7 Laws of UX to Improve the Experience of IT Managers

The process of looking for a suitable software to work with doesn’t...

Swarming, Scrum, and How They Can Benefit Your Organization

Project management is hard. Even if you arm yourself with the best team...

Help Desk Software as a Dynamic Approach to IT Service Management

Keeping an enterprise operating smoothly requires the right people, the...

Help Desk: The Tool for Better Infrastructure Problem Solving

In an IT business age characterized by countless and recurring...

How to Business-Center Your Enterprise with Service Desk

In an era of more complex technologies and changing customer demands, it...

Implementing the Social Network Approach to Service Desk

Today's technology affords vigorous possibilities. The power of the...

IT Management Solutions: Are They Worth the Investment?

Persistent in keeping up with emerging and ever-volatile market trends,...
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PwC logo NASA logo People's Bank logo Arcos Dorados logo Toyota logo CUNY logo KPMG logo U.S. Army logo Memorial Hermann logo AHCCCS logo Tulsa logo Texas A&M logo

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