InvGate Blog

Feature Spotlight: InvGate Service Desk FileWave Integration

Posted by Sabrina Pagnotta on August 15, 2018 at 3:18 PM
IT service management (ITSM) and  IT Asset Management (ITAM) can definitely deliver greater business value if they are brought together. At InvGate, we realized the power of this alliance a while ago, when we started offering integrations as a way to let our customers gain better insight into their processes. It all started with integrating our two flagship solutions, InvGate Service Desk and InvGate Assets; then, we moved on to offer our SCCM integration, and now we’re introducing the new FileWave integration.
Read More

Topics: FileWave, Integrations, IT Asset Management, Asset Management Software, software asset management, Request Management

Feature Spotlight: InvGate Service Desk SCCM Integration

Posted by Sabrina Pagnotta on May 9, 2018 at 9:31 AM
If you use InvGate Service Desk, you might have come across a request that was reporting an incident, service request, or change request related to an asset. Say for example, “My desktop PC is not working”, or “I need VPN access on my Lenovo laptop”. Most of the time, the assigned agent will do some research to identify the device in question, but what if it wasn’t necessary because that device is directly linked to the request? What if the agent could see its details  right there on the request and have a faster way to help the customer?
Read More

Topics: Integrations, Service Desk, IT Asset Management, SCCM

Technology driven by customer needs

At InvGate our mission is to help our customers to help their customers, through capabilities designed to optimize IT service delivery and support.

 Explore Live Demo

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all