The COVID-19 crisis continues to change the world in which we live and work, and the pressure is on for IT service desks to keep up with the many IT support requirements of employees who have suddenly found themselves working from home. Social distancing and remote working are the new normal and IT service desks need to maintain business services while delivering the best possible support experience to employees via multiple channels including phone, app or web browser, and email. All of which might result in the need for “hands-on” IT support. Or, now in these days of home working, the need for remote support. To help your IT service desk to use remote support capabilities to its best advantage, this blog offers five tips for providing remote support efficiently and effectively while remaining people-focused.