The Essential Guide to Creating an IT Service Catalog

The state of work is constantly changing, responding to rapidly evolving circumstances and, in turn, shaping the way we understand the role of technology within our day-to-day lives. As we rush to keep up with the pace of digital transformation, organizations have found themselves relying more and more on IT as an important tool, with end users depending on IT departments for services that are ...

3 Key ITSM Trends for 2021

When writing about IT service management (ITSM) trends for the year ahead, in some ways it’s hard to get past what will likely be the biggest ITSM trend for 2021 – that’s digital transformation. It ...