InvGate Blog

ITIL and service management go hand-in-hand. But it’s important to understand that they aren’t the same thing and that the terms can’t be used interchangeably – whether it’s service management per se or IT service management (ITSM). An easy way to view this is that while ITIL is a body of service management best practice, not all service management is based on ITIL.

Topics: ITIL, ITIL 4

We're closing a year of full growth at InvGate. During 2019, our solutions continued to strengthen with new features to make IT management easier. In addition, our teams continue to grow as we take on new challenges.  We made "digital transformation" a reality for the companies that chose us, instead of something intangible that sounds good but cannot be applied. We helped them optimize and facilitate processes that otherwise become cumbersome and, with that, they’re now able to save time and effort.

Topics: InvGate Products, InvGate Service Desk, InvGate Assets, InvGate Insight

If your IT organization doesn't currently have an IT service desk capability but would like one, then there are three vital ingredients you’ll need: the right people, the right processes (or “practices” if you’ve already swotted up on ITIL 4), and the right technology. Of course, there’s more that’s needed, such as a vision and strategy for the service desk capability. And a performance measurement system – plus, funding!

Topics: IT Service Desk

IT asset management (ITAM) is a key organizational capability for any organization in meeting its legal, regulatory, and financial obligations. From software license compliance to the effective financial stewardship related to IT asset spend. This said, it can be difficult to get senior executive backing for any new ITAM initiative and the related spend. To help, this blog looks at three key ways to get your management team to support and actively champion ITAM.

Topics: IT Asset Management

Harmony Public Schools, a system of public charter schools in the United States, faced the challenge of routing requests by customer location, in order to provide quality support in its 58 schools around Texas. Their previous tool didn’t have enough functionality nor flexibility, so they started looking for a new solution. After trialing 12 help desk tools, they chose InvGate Service Desk - and here are all the reasons why.

Topics: Service Desk Software, Help Desk, Help Desk Software, Service Desk

Welcome back! We hope you enjoyed our first blog outlining the key changes in ITIL. Following on from that part 2 takes a deeper look under the hood of ITIL to help you to better understand the new practices in the framework, and the increased focus on automation, business analysis, and governance. So, please read on to find out more about ITIL 4 and its new features.

Topics: ITIL