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InvGate Blog

Leveraging Technology as an Education Enabler

Posted by Terry Siddall on January 15, 2020 at 3:38 PM
If you’re an Education CTO, technology director, or technology consultant, then hopefully you’re fully aware of the many IT challenges and opportunities faced by your, and other, educational institutions. From budgetary limitations, through the rising expectations of both students and staff, to the opportunities of new technologies such as artificial intelligence (AI). But you might not yet have all the answers, and this is where education conferences such as TCEA (Texas Computer Education Association) can really add value. 
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How ITIL 4 Enhances Service Management

Posted by Vawns Murphy on January 8, 2020 at 11:53 AM
ITIL and service management go hand-in-hand. But it’s important to understand that they aren’t the same thing and that the terms can’t be used interchangeably – whether it’s service management per se or IT service management (ITSM). An easy way to view this is that while ITIL is a body of service management best practice, not all service management is based on ITIL.
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Topics: ITIL, ITIL 4

InvGate Products: A 2019 Review

Posted by Sabrina Pagnotta on December 19, 2019 at 9:20 AM
We're closing a year of full growth at InvGate. During 2019, our solutions continued to strengthen with new features to make IT management easier. In addition, our teams continue to grow as we take on new challenges.  We made "digital transformation" a reality for the companies that chose us, instead of something intangible that sounds good but cannot be applied. We helped them optimize and facilitate processes that otherwise become cumbersome and, with that, they’re now able to save time and effort.
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Topics: InvGate Products, InvGate Service Desk, InvGate Assets, InvGate Insight

4 Key Ingredients When Creating a New IT Service Desk Capability

Posted by InvGate on December 11, 2019 at 11:40 AM
If your IT organization doesn't currently have an IT service desk capability but would like one, then there are three vital ingredients you’ll need: the right people, the right processes (or “practices” if you’ve already swotted up on ITIL 4), and the right technology. Of course, there’s more that’s needed, such as a vision and strategy for the service desk capability. And a performance measurement system – plus, funding!
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Topics: IT Service Desk

How to Persuade Management to Support Your ITAM Initiative

Posted by InvGate on December 5, 2019 at 9:05 AM
IT asset management (ITAM) is a key organizational capability for any organization in meeting its legal, regulatory, and financial obligations. From software license compliance to the effective financial stewardship related to IT asset spend. This said, it can be difficult to get senior executive backing for any new ITAM initiative and the related spend. To help, this blog looks at three key ways to get your management team to support and actively champion ITAM.
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Topics: IT Asset Management

Harmony Public Schools: providing support in 58 locations with InvGate

Posted by Sabrina Pagnotta on November 27, 2019 at 3:21 PM
Harmony Public Schools, a system of public charter schools in the United States, faced the challenge of routing requests by customer location, in order to provide quality support in its 58 schools around Texas. Their previous tool didn’t have enough functionality nor flexibility, so they started looking for a new solution. After trialing 12 help desk tools, they chose InvGate Service Desk - and here are all the reasons why.
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Topics: Service Desk Software, Help Desk, Help Desk Software, Service Desk

6 Common Project Management Mistakes and How to Avoid Them

Posted by InvGate on November 20, 2019 at 7:53 AM
In project management it can be easy to make mistakes. There are lots of moving parts in terms of tasks and people to keep track of and, if you’re in IT, you’ll often find that there are a range of technologies you could be dealing with.
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New ITIL 4 Features and What They Mean for Your Organization (Part 2)

Posted by InvGate on November 13, 2019 at 8:32 AM
Welcome back! We hope you enjoyed our first blog outlining the key changes in ITIL. Following on from that part 2 takes a deeper look under the hood of ITIL to help you to better understand the new practices in the framework, and the increased focus on automation, business analysis, and governance. So, please read on to find out more about ITIL 4 and its new features.
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Topics: ITIL

New ITIL 4 Features and What They Mean for Your Organization (Part 1)

Posted by InvGate on November 6, 2019 at 1:21 PM
ITIL 4 is finally here! If you don’t know what ITIL is – it’s the most used, and globally recognized, framework of IT service management (ITSM) best practice. ITIL is used by millions of practitioners, managers, and IT service providers every day, with ITIL 4 its latest iteration that brings with it many changes.
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