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NIS2 Directive: Understanding The EU Cybersecurity Legislation

If you're here, it's likely because you're an IT professional who wants to stay up-to-date on cybersecurity regulations and directives, especially if your organization operates within the ...

6 Things to Consider Before Using AI in Customer Service (+ Examples)

Artificial Intelligence (AI) is rapidly advancing across every industry,...

7 Professional Tips to do Customer Service Management [+Free eBook]

Customer Service Management (CSM) is the backbone of creating enduring...

The Definitive Guide to ITSM Frameworks [+Free Downloadable Cheat Sheet]

If your organization is looking for guidance on IT Service Management...

ChatGPT & the Enterprise: Balancing Caution and Innovation in the Age of AI

*This article was originally published on Unite AI. OpenAI's...

Past, Present, and Future of the Workplace

Trying to answer the question of what the future of the workplace will...

SupportWorld Live 2024: A New Edition is Coming to Denver — And InvGate is Too!

From the 27th of April to the 2nd of May, Support World Live 2024 will be...

Root Cause Analysis (RCA), Explained

Root Cause Analysis (RCA) is the best way to find out what causes an issue...

InvGate Insight, Included in Gartner’s Voice of the Customer For Software Asset Management Tools

5 Best AI IT Support Tools in 2024

In the world of IT support, artificial intelligence (AI) has become a...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper

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