Wow, 2020 is over already. From some perspectives it couldn’t finish soon enough, but we’re proud of the hard work of all the IT professionals around the world in this troublesome year. We’re sure that you and your IT colleagues played a key role in helping your organization to keep going during the first wave of the global pandemic. With all the fire-fighting it might have been easy to forget how the IT community’s combined knowledge, skills, and experiences were, and continue to be, instrumental to business operations and outcomes. We’ve tried to do our bit to help out too, not only through our products and services but also via the sharing of IT service management (ITSM), IT asset management (ITAM), digital transformation, learnings and best practices in this blog. This looks to be working, with 2020 seeing a 31% increase in traffic to the blog. And, as always, some blogs fare better than others in readerships terms. If you’d like to catch up on any of our most read blogs that you missed, this post lists out our most popular ITSM blogs of 2020. As you’d expect, many relate to the global pandemic and the needed responses.