InvGate Blog

ITSM 101: Getting Started with ITIL

Posted by Stuart Rance on February 21, 2018 at 10:09 AM
I suspect that most of my readers have heard of ITIL, the world’s most popular set of practices for IT service management. In fact, I’d guess that many of you have probably already tried to “implement” ITIL. Sadly, however, many of those who do try find that it isn’t as easy as they’d expected. If that’s the case, this blog is for you; I’m hoping to show you just how easy it can be to get started with ITIL, and how quickly it can lead to tangible benefits for you, for your colleagues, and for your customers.
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Topics: ITIL, ITSM

Help Desk: The Tool for Better Infrastructure Problem Solving

Posted by InvGate on October 26, 2011 at 9:09 AM
In an IT business age characterized by countless and recurring infrastructure problems, keeping IT assets well maintained is a task that needs to be seriously undertaken by organizations. To meet this objective, a sound IT management solution needs to be deployed. Service desk – the focal point of communication between companies and their clients – should ensure that users are receiving the right help in a timely fashion for their reported IT problems. In this regard, comprehensive help desk software should be in place.
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Topics: business solutions, customer satisfaction, help desk, Information Technology Infrastructure Library, IT Management, IT management, IT management solution, ITIL, service desk, Service Desk Software

How Can Inventory Management Take Advantage from Service Desk

Posted by InvGate on September 30, 2011 at 10:10 AM
The present era characterized by complexity in technology advancements makes it imperative for IT companies to be a step ahead of their customers and end-users when it comes to attending to and dealing with technical issues, and keeping a close eye on the state of their IT infrastructure. For these specific reasons, organizations are turning to help desk software that is conceived essentially to ease technical support management while keeping thorough inventory management goals at bay.
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Topics: Customer Service Management, help desk, inventory asset management, inventory management, IT inventory, IT Management, IT management, ITIL, service desk, Service Desk Software

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