Kimberly Yánez - September 20, 2022 - 11 min read
If you're tasked with writing knowledge base articles, you might wonder how to make your content compelling. After all, the whole point of a knowledge base is to provide users with the ...
Sophie Danby - August 22, 2022 - 16 min read
Knowledge management is the ITIL practice that increases service desk...
Ezequiel Mancilla - May 25, 2022 - 9 min read
You've heard it before: knowledge is power. For organizations, the...
InvGate - July 29, 2021 - 14 min read
Organizations are constantly trying to increase productivity in their...
InvGate - February 4, 2021 - 5 min read
I think we can all agree that the best thing about 2020 is that it’s over....
Duilio Giordano Faillaci - July 16, 2020 - 4 min read
A while ago, I blogged about some useful improvements to our InvGate...
Duilio Giordano Faillaci - April 28, 2020 - 3 min read
If you’ve been using a Service Desk, I’m pretty sure you're well aware of...
InvGate - March 18, 2020 - 4 min read
Knowledge management is the practice that helps IT departments to capture,...
InvGate - March 27, 2019 - 5 min read
Working in IT is amazing! We get to save the world multiple times every...
InvGate - March 20, 2019 - 3 min read
How long has your IT organization been struggling with knowledge...