Jorge Farah - April 22, 2024 - 21 min read
Customer Service Management (CSM) is the backbone of creating enduring customer relationships and driving business growth. This article delves into the essence of CSM, unraveling ...
Sophie Danby - December 11, 2023 - 17 min read
Your IT Asset Management (ITAM) practice is not immune from the current...
Pablo Sencio - December 3, 2023 - 2 min read
SLA (Service Level Agreement) compliance is crucial for maintaining smooth...
Brenda Gratas - October 20, 2023 - 12 min read
As the complexity of the help desk staffing model continues to grow,...
Pablo Sencio - October 16, 2023 - 2 min read
In the dynamic realm of IT, multi-tenancy emerges as a key concept,...
Pablo Sencio - October 16, 2023 - 2 min read
In IT infrastructure world, understanding how to manage and optimize cloud...
Sophie Danby - October 16, 2023 - 14 min read
IT Operations Management or ITOM is the practice that helps you manage IT...
Pablo Sencio - October 16, 2023 - 2 min read
Pablo Sencio - September 18, 2023 - 3 min read
Vendor Management best practices help assure successful collaborations...
Pablo Sencio - September 11, 2023 - 3 min read
Understanding the distinctions between VLANs and Subnets is essential for...