Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates ...
The speed and quality of interactions is a determining factor in customer...
We kick off 2024 with some exciting updates! February brings several news...
Once again, we were pleased to participate at the 27th edition of the Pink...
Mobile apps have become indispensable for almost any job. One way or...
The IT Consulting and Research firm Gartner recently published the first...
For organizations looking to improve communication and collaboration...
December is here, and with it come the latest InvGate Service Management...
As 2023 draws to a close, we look back on a year that has not only been...
Asset Management dashboards are the best way for technicians and...
