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InvGate Blog

5 Tips on How to Kickstart Problem Management

Posted by InvGate on February 6, 2019 at 9:03 AM
  Problem management is the IT service management (ITSM) process, or capability, that manages the removal recurring issues by ensuring that a long-term resolution is found. Done well, it will improve service levels and reduce costs because problem management facilitates the required root-cause analysis, identifies solutions (both interim and permanent), and works with other teams to ensure these solutions are delivered safely.
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Topics: Incident Management process, Incident Management, Request Management, problem management

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