In today's IT industry, customer experience is often lauded as essential to a company's success. But what about the employees? They're actually interfacing with customers daily, so their ...
It's no secret that IT teams are often considered the "anti-people"...
When it comes to problem management, many businesses focus on automating...
Since IBM introduced its concept in the IT business landscape, enterprise...
The IT industry is among the most competitive ones in the world. That is...
Design thinking has been making waves lately in IT management. Companies...
If you’ve ever found yourself returning to an application or online...
Experience management (XM) is a term that has been in everyone’s mouths as...
It seems like the IT industry is paying more holistic attention to...
As the world continues on an accelerated course towards digital...
