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Asset Management vs. Configuration Management, Simplified

Two of the most important ITSM practices in today’s IT managerial landscape are asset management and configuration management. Since software and hardware components are at the heart of the service a company provides, understanding how these ...

What to Look For in Configuration and Change Management Tools?

In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as run-of-the-mill ...
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