Sophie Danby - August 14, 2023 - 14 min read
Configuration Management is the practice that helps you pull all the other IT Service Management (ITSM) processes together. In the days of ITIL v2, we explained it as the foundations of ...
Ezequiel Mancilla - June 10, 2022 - 7 min read
Two of the most important ITSM practices in today’s IT managerial...
Emiliano Pardo Saguier - March 22, 2022 - 10 min read
In an industry already loaded with jargon, it's easy to feel overwhelmed....