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CISA's BOD 23-02: How to Mitigate The Risk of Internet-Exposed Management Interfaces

The Cybersecurity and Infrastructure Security Agency (CISA) issued the Binding Operational Directive (BOD) 23-02 to mitigate the risks of internet-exposed management interfaces. For federal ...

Waseem Ahmed’s Value Stream Mapping Best Practices

As organizations grow and evolve, so does the need for a more holistic...

How to Integrate Multiple Help Desks Into One ITSM Solution

Managing multiple help desks across different departments and functions is...

InvGate Service Management's Request Views Evolve: See How to Customize Them

In the ever-evolving IT Service Management (ITSM) landscape, adaptability,...

The Definitive Guide to IT Risk Management

IT Risk Management ensures all IT risks are properly spotted and dealt...

John Worthington Answers How Does USM Relate to ESM

Unified Service Management (USM) provides the foundation and framework for...

What is ITIL Service Operation? Functions, Processes, and Best Practices

ITIL service operation is the fourth stage of the service lifecycle. It's...

The ABC of Risk Management Automation

Every IT asset in your organization has the power to pose a risk to your...

ITIL Service Transition, Explained

ITIL Service transition is the third stage of the service lifecycle. It...

Agent vs. Agentless ITAM: What Are Their Differences – And Why You Need Both?

One of the most frequent questions when searching for IT Asset Management...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper