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Kimberly Yánez

IT Content Writer and Editor

Michael Cardinal Gives Us a Lecture on the History of Quality Management

The industrial revolutions have had a significant impact on ITSM, particularly. As a case in point, the concept of Quality Management evolved over time as a response to the challenges posed ...

Sally Mildren on How to Not Overlook Employee Experience ROI

Employee Experience ROI refers to the return on investment that...

ITIL 3 vs. ITIL 4: David Billouz Welcomes the New Framework and Its Challenges

There is certainly a debate about ITIL 3 vs. ITIL 4. You have ITIL 3,...

Casey Rutherford: Transforming educational management and IT

IT is a field that brings numerous challenges and complexities to...

Ken Wendle Explains the Elements of the Value Formula

Adding value to engagements goes beyond simply going through the motions....

Antonina Douannes Shares Key Areas To Put Into Practice Sustainable IT

While sustainable IT may have gained more visibility in IT publications in...

Lisa Schwartz and David Ratcliffe Discuss Training vs. Learning in ITSM to Close Knowledge Gaps

Feeling like you are taking another ITSM course just to fill a gap in your...

Claire Agutter on How to Manage Services to Achieve a Harmonious Ecosystem

In a world where companies are embracing the power of collaboration with...

Paul Wilkinson Explains Why Digital Transformation Fails

Despite adopting frameworks like ITIL or DevOps as if they are the shiny...

Aprill Allen: From ITSM Professional to Venture Capital COO

ITSM Professionals with enterprise expertise can offer valuable insights...
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KPMG logo NASA logo PwC logo Arcos Dorados logo Toyota logo People's Bank logo U.S. Army logo Collins Aerospace AES Allianz Alaskan Copper