The Service Desk and IT Service Management blog | IT infrastructure

Melisa Wrobel - July 28, 2023 - 10 min read

The Basics of Cloud Infrastructure Management

Cloud Infrastructure Management is the most efficient way to manage your IT resources in a flexible and decentralized way. This type of IT infrastructure provides the scalability, ...

Melisa Wrobel - July 5, 2023 - 10 min read

The Basics of The IT Infrastructure: Definition, Components, And Types

As IT evolves alongside both the physical and – now more common – digital...

Anh Do - November 16, 2022 - 11 min read

Jon Leighton on How the Digital Employee Experience is Central to a People-First IT

Digital Employee Experience (DEX) is grossly understated in today’s...

Pablo Sencio - November 8, 2022 - 4 min read

IT Architectures: Single Tenant vs. Multi-Tenant

In the ever-evolving landscape of IT, choosing the right architecture is...

Celeste Mottesi - October 20, 2022 - 6 min read

U.S. Agencies Must Create their Software Asset Inventory in 90 Days – Here's How to Automate it

On September 12, the White House ordered U.S. agencies to create a...

Kimberly Yánez - September 20, 2022 - 11 min read

How to Write a Good Knowledge Base Article? Marketers Share Tips to Create Effective Content

If you're tasked with writing knowledge base articles, you might wonder...

Steve Manjaly - August 29, 2022 - 6 min read

mRemoteNG: Using the Remote Connections Manager for Windows

mRemoteNG is a simple tool popular among IT professionals for efficiently...

Brenda Gratas - February 17, 2022 - 4 min read

Achieving High Availability: Why It's Important and How It Works

High availability (HA) is a term used in computing that describes a system...

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