Though change is not a new concept in IT -- one might say it is intrinsic to the very nature of it -- the rate of change has accelerated dramatically over the last few years. We’ve ...
Customer satisfaction is something that no value-driven service provider...
At InvGate, our mission is to provide great service with every...
The industry move away from IT help desks to IT service desks has provided...
It’s said that we should practice what we preach. And, at InvGate, we do....
If I told you that solving requests in your help desk could be as fun as...
This day and age of entrepreneurship is characterized by customer demands...
Enterprise success is attributed to man factors, but more often than not,...
