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How to Calculate NPS in IT Service

Are you curious about measuring customer satisfaction in the realm of IT services? In this article, we will delve into the essential aspects of how to calculate NPS (Net Promoter Score) ...

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication,...

Customer Service Week: 5 Ideas to Celebrate And Reward Service Desk Agents

When the calendar flips to October, it reveals a special occasion that...

Nate Brown on Finding the Sweet Spot for Improving CX in IT

The intersection of IT and CX (Customer Experience) is about the value of...

Doug Rabold Tell Us What a Great Customer Experience Looks and Feels Like

While measuring plays a significant role in experience management, it's...

Enhancing Customer Satisfaction Surveys: Pasi Nikkanen's Best Practices

In an era where customer experience (CX) reigns supreme, organizations...

Roy Atkinson Shares Everything About Personalized Customer Experience in Intersection with IT

Many organizations claim to offer personalization but need to improve in...

How to Use Automation to Streamline IT Support

Though change is not a new concept in IT -- one might say it is intrinsic...

How to improve IT Help Desk Customer Satisfaction

Customer satisfaction is something that no value-driven service provider...

The 10 Commandments of IT Customer Success

At InvGate, our mission is to provide great service with every...
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