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10 Tips for Providing a Great Service on the IT Service Desk

The industry move away from IT help desks to IT service desks has provided many IT organizations – both internal and external – with the impetus to move their attention away from the ...

What if InvGate didn't have InvGate?

It’s said that we should practice what we preach. And, at InvGate, we do....

Have Fun at Work with Gamification

If I told you that solving requests in your help desk could be as fun as...

Social Media's Role in Effective Customer Service

This day and age of entrepreneurship is characterized by customer demands...

Service Desk Takes Customer Care to the Next Level

Enterprise success is attributed to man factors, but more often than not,...
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