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How Managers Can Speed Up Governance

For many managers, there are two questions on permanent loop within their work: 1. Am I doing enough? 2. How do we make things quicker? When it comes to the first question, it is often a ...

What to Look For in Configuration and Change Management Tools?

In an industry already loaded with jargon, it's easy to feel overwhelmed....

What Are the ITIL Change Categories?

ITIL is widely considered the gold standard when it comes to IT Service...

InvGate Workflows: Plan Tasks in One Step, Execute in Another

A new feature in InvGate Service Desk has been added to the workflow...

6 Tips on How to Run Your CAB Like A Boss

The change advisory board (CAB) can be one of the most important and...

Change Enablement in an ITIL 4 world

Change management is the IT service management (ITSM) capability that...

What to Do If You Have a Change Process Dodger (Part 2)

Welcome back! In the first part of this two-part blog series, we dealt...

What to Do If You Have a Change Process Dodger (Part 1)

Something that doesn’t get talked about as much as it should is how to...

What You Need to Know About ITIL 4’s Organizational Change Management Practice

Have you ever stopped to wonder why the very diligent implementation of...

Change Enablement and Release Management During the Post-COVID-19 Return to Offices

Much was written about the impact of the COVID-19 crisis on IT service...
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