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Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

It's no secret that IT teams are often considered the "anti-people" department within an organization. But what if your IT team could be a model of a people-first culture?

Switching Costs: Calculating the True Cost of Changing Help Desks

You might want to switch service desk providers due to dissatisfaction...

What is Design Thinking – And What’s The Big Deal About It?

Design thinking has been making waves lately in IT management. Companies...

List of Potential Incident Management Issues

Incident management is the process followed by the area of IT service...

How to Manage Change and Safeguard Against Human Error

“To err is human.” The possibility of human error is everywhere. However...

A Deep Dive Into the Emergency Change Control Process

Change management is an essential part of IT service management (ITSM),...

NJ Robinson on How to Manage the Three Types of Employees

What makes for a good leader? In the world of IT, there are several...

How Managers Can Speed Up Governance

For many managers, there are two questions on permanent loop within their...

What to Look For in Configuration and Change Management Tools?

In an industry already loaded with jargon, it's easy to feel overwhelmed....

What Are the ITIL Change Categories?

ITIL is widely considered the gold standard when it comes to IT Service...
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