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How to Build a Change Management Workflow

Change Management is a critical practice for organizations to effectively adapt, innovate, and maintain stability. It involves various aspects of an organization's IT infrastructure, ...

The Ultimate Guide to Configuration Management

Configuration Management is the practice that helps you pull all the other...

Greg Sanker on How to Improve Change Management

In today's fast-paced world of enterprise technology, the Change Advisory...

ITSM Statistics: The 2023 State of ITSM Process Adoption

The IT Service Management practice is very much extended across countries,...

Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In

If you're already versed in the changes to the traditional IT service...

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

It's no secret that IT teams are often considered the "anti-people"...

Switching Costs: Calculating the True Cost of Changing Help Desks

You might want to switch service desk providers due to dissatisfaction...

What is Design Thinking – And What’s The Big Deal About It?

Design thinking has been making waves lately in IT management. Companies...

List of Potential Incident Management Issues

Incident management is the process followed by the area of IT service...

How to Manage Change and Safeguard Against Human Error

“To err is human.” The possibility of human error is everywhere. However...
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