Your organization’s IT service desk is the front line of IT and, with an empowered and engaged workforce, it can deliver the effective IT support needed to keep operations running. But ...
We’ve talked about the importance of service catalogs -- how they provide...
As the world takes baby steps back to pre-pandemic office life, there’s a...
Software asset management (SAM) is the capability, and a set of processes,...
Much like navigating through the complex landscape of SymphonyAI Summit...
Problem management, done well, can be highly beneficial to IT departments...
Change management is the IT service management (ITSM) capability that...
One of the biggest current risks/threats to organizations is cybercrime,...
Service level management (SLM) is the IT service management (ITSM) and...
Information security management is the IT service management (ITSM)...
