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InvGate Blog

COVID stories: Apex America

Posted by InvGate on April 23, 2020 at 4:30 PM

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In another of our COVID stories that look at how customers are using InvGate solutions to help with the many challenges thrown up by the global pandemic, Apex America shares its experiences of enrolling in the InvGate COVID-19 response program. If the program is new to you, please click through to read more about how InvGate has stepped up to help organizations – whether they’re customers or not, and no matter where they are in the world – to deal with the many challenges that the global pandemic has thrust upon them. 

Apex America is one of the 100+ organizations that has already taken up InvGate’s offer of help. It’s one of the leading Customer Experience Digital Services companies in Latin America, with offices in Argentina, Brazil, Chile, Honduras, and Paraguay. It has more than 6,000 employees and states that its services are differentiated across the following factors: flexibility, closeness, response times, and action. Attributes that we value at InvGate too! 

Sadly, at the time of writing this blog, Latin America had over 80,000 reported COVID-19 cases. 

Apex’s use of InvGate’s COVID-19 response program 

Apex was already an InvGate customer pre-COVID-19 – using InvGate Service Desk to manage its help desk and InvGate Insight to manage its IT assets.  

Then, due to the COVID-19 pandemic, more than 5,000 Apex collaborators needed to move overnight from working in the office to working remotely from their homes. And with the help of the free additional licenses for their InvGate solutions and, of course, the hard work of Apex’s IT department this was achieved in just four days. Yes, just four days. 

InvGate’s Customer Success team helped them in this process when Marina Galán, Functional Project Analyst at Apex America, enquired about their need for more licenses. We told them that we were about to launch the InvGate COVID-19 response program, which meant that they’d be provided to them for free.  

Pablo Aguilar, of our Customer Success team, recounts that moment with a smile: 

“It was so nice to feel that we were helping them, and it filled me with pride when Marina exclaimed: ‘I didn't expect any less from you. I wish the rest of my suppliers were a little bit more like you.’” 

Customer feedback 

Marina had this to say about the InvGate COVID-19 response program: 

“I was already extremely grateful to the InvGate team for the implementation of the platform that helped us organize our company's processes such as IT, Purchasing, Customer Service, etc. For providing us with an excellent support and maintenance service; and for being with us every time we need it – with support, consulting, and training. 

Then they gave us free licenses to help us with the setting up of home offices and finding the best way for us to continue our work during these times of quarantine. With this help, we guaranteed the ability of many people within our company to solve the different challenges that are being presented to us during the crisis, and with greater efficiency and excellence. THANK YOU SO MUCH INVGATE!!”

If you or your organization can benefit from using InvGate products during the COVID-19 pandemic, please fill in this form to request them (or read the original program announcement here).

Topics: COVID-19

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